Naming and branding a new ‘nursing home’ model

Sometimes it all just comes together. Actually it never just comes together. But the confluence of hard work, contrarianism, and vision that is the Green House Project is a thing of beauty on each and every level. The folks at Green House have remade the stagnant and stagnating nursing home model into a positive celebration of life. And followed through with great naming and branding to boot. From their website:

The Green House is designed to be a home for eight to ten elders. It blends architecturally with neighboring homes, includes vibrant outdoor space, and utilizes aesthetically appealing interior features. The first Green House were designed by Richard McCarty, the McCarty Company, in Tupelo Mississippi. Richard and Dr. Thomas collaborated to create an environment that would be a home to the elders. The result was a house where each elder has a private living space with a private bathroom. Elder’s rooms receive high levels of sunlight and are situated around the hearth, an open kitchen and dining area. While adhering to all codes required by licensure, Green Houses looks and feels like a home, and contain few medical signposts…

…The Shahbaz or elder assistant is the direct care provider who prepares the meals and maintains the household in the Green House. Shahbazim are certified nursing assistants who have advanced training. They work as a self managed work team to complete assignments, scheduling and all of the work in the household. They are coached by a guide, usually the administrator and advised by a sage, who is a community dwelling volunteer elder. There is a clinical support team available to the elders and the Shahbazim. The clinical team visits the house to provide skilled nursing and therapy.

The word Green House is nicely repurposed to reflect the idea of individual houses rather than the long-corridored, anonymous, institutional model. And of course a greenhouse is a protected, nurturing, life-affirming environment.

Let’s also note that the residents are participants in Green House Project, not residents of something called Green House. Calling it Green House Project helps reinforce the idea of mind-share ownership for the residents, and the term “Project” conveys an ongoing quest, a sense of continual experimentation. Nicely done.

The term “Shahbaz” is in place to signal that this is an entirely new model, free from the constraints of the pervasive system. “Shahbaz” demonstrates rather than explains that break and as any Shahbaz will attest, is a self-propelled conversation starter.

“Shahbaz” is a Persian term for “royal falcon”, and is the name of a helpful bird in a short story written by Green House founder Dr. Thomas. The word’s definition is random in this application, but its quality of mystery is what makes it well chosen to define a new concept and to prompt people to constantly ask, “What’s a Shahbaz?”

Getting the public interested enough to lean forward and ask questions, enabling you to engage them in a conversation, is always a big win.

One more thing they got right is the collateral surrounding the Green House identity, where, thank goodness, you won’t find the color green.

Igor looking for new lab

We are looking to move Igor from the center of San Francisco out to the pricier, waterier fringe. If you are a creative agency in S.F. with some space to let, and you are close to the Embarcadero, give us a call or drop us a line. We’re interested in bunking with an advertising or identity firm, as those are the services our clients need post naming. And if there is one thing we have learned in life, it’s that when a water view is an option, take it.

A Norse is a Norse, of course, of course

Which may explain why they describe everything twice. We give you the new Wayfinder Navigator, from the funny Finns at Nokia:

Nokia today added GPS functionality to its handset range with the introduction of a Navigation Pack comprising a 6630 smartphone, a wireless GPS module and the Wayfinder Navigator application.

“Location-based services are among the top consumer choices for new mobile applications,” said Kirsi Kokko, director for smartphone and business solutions at Nokia.

Jonas Sellergren, vice president of product management at Wayfinder Systems, added: “The Wayfinder Navigator in a Nokia smartphone delivers a complete navigation experience that was primarily built into cars.”

Nokia 6630 smartphone users with GPRS can see their position and the easiest route to their destination on a digital map, provided by Tele Atlas.

Once installed Wayfinder’s map selection, which currently covers Western Europe, the Czech Republic, Poland, Hungary and Greece, is ready for use.

Not only has Nokia embraced a descriptive naming strategy for the new product, they’re double dipping. Only when you fully appreciate the layers of different meanings that “Wayfinder” and “Navigator” bring to the table, can you truly bask in the brilliance of smushing them together.

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